Refund policy
At Grouve, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Include proof of purchase
Certain items may not be eligible for return due to hygiene, safety, or other applicable restrictions.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method within 7 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.
Return Shipping
If the return is due to our error, we will cover the return shipping costs. For all other approved returns, customers may be responsible for return shipping costs unless otherwise required by law.
Contact Us
If you have any questions about our Refund Policy, please contact us:
Email: support@grouve.shop
Website: www.grouve.shop